TELUS Digital Bulgaria /CALLPOINT NEW EUROPE is looking to hire employees for the position - Operator, Call Center with French and English.
| Main responsibilities: |
| - Customer service via phone, email, chat; |
| - Increasing customer satisfaction; |
| - Responding to various inquiries and providing accurate information to customers; |
| - Positive attitude when assisting customers; |
| - Collecting, analyzing and maintaining data and knowledge about the customer's products and/or platforms; |
| - Assisting the community using the customer's platform and resolving cases accurately, promptly (expeditiously) and with due empathy; |
| - When serving users of the customer's platform, the employee is required to support the customer's mission; demonstrate a bias for what is right for the community; investigate and resolve issues reported on the customer's platform; enforce the customer's Terms and Conditions; review reported content within the agreed time frame; |
| Additional tasks: |
| Ability to work under pressure, in a dynamic and rapidly developing environment; |
| Adherence to previously set criteria for quality of service; |
| Maintaining the good image of the Employer and the Client; |
| Fulfilling all tasks set by the immediate supervisor and consistent with the employee's position; |
| The company offers |
| Employment contract, shift work |
| Additional health insurance |
| Flexible program for additional benefits – choice of over 50 pcs. |
| Salary: 1800 BGN-4500 BGN (gross) |
Operator, Call Center with French and English
TELUS Digital Bulgaria /CALLPOINT NEW EUROPE
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